The terms and conditions of the website www.herbal-adventures.com are composed in accordance with the Electronic Commerce Market Act (ZEPT), the Consumer Protection Act (ZVPot-1), the Obligations Code (OZ), and the Personal Data Protection Act (ZVOP-2).
Please carefully read the terms and conditions before using the website.
The terms and conditions govern the operation of the website, the rights and obligations of the user, and the business relationship between the provider and the customer. The user is bound by the general terms and conditions that are valid at the time of placing the online order.
By confirming the order, the user demonstrates being acquainted with the general terms and conditions, personal data protection, and legal notice.
The website is managed by the company Cvet gora d.o.o. (hereinafter: the provider), Zgornje Jezersko 124, 4206 Zgornje Jezersko, Slovenia, registration number 6790917000, tax number SI37449915, which is the owner of the website herbal-adventures.com and also the provider of e-commerce services.
The website is accessible every day, 24 hours a day. Due to various technical reasons, transactions through the website or even access to the site may sometimes not be possible. Therefore, the provider reserves the right to restrict or completely stop access to the website for a certain or indefinite period. The provider is not responsible for the non-functioning of the site due to lack of knowledge of use, any consequences of misuse of the website, non-functioning of the service due to network outage, power outage, or other technical disruptions that could temporarily or even for a longer period disrupt the use.
1. PURCHASE PROCEDURE
User registration is not required for ordering. To place an order, it is mandatory to enter personal data (name, surname, address, email address) and select the delivery method (personal pickup, postal delivery). In the case of a company purchase, the company name is also required.
Payment can be made directly by bank transfer based on a proforma invoice, cash on delivery, or by credit card via the Stripe system.
The order begins by selecting the desired product, by clicking on the "Add to Cart" button under the desired product(s). One product is sufficient for purchase. After making the selection and assuming that you agree with the contents of the shopping cart, proceed with the purchase. The purchase process consists of three steps: 1 - Reviewing the shopping cart and selecting the delivery method, 2 - entering personal data and selecting the payment method, 3 - completing the purchase and payment. The ordering process can be interrupted at any time by closing the browser window, except in cases where the order has already been confirmed immediately after entering the data. In this case, please contact us by email at info@herbal-adventures.com for any additional information.
After placing the order, you will receive an order confirmation by email with instructions for paying the proforma invoice, if you have chosen this option.
2. PRICES
All prices are in euros (EUR), including VAT.
Prices are valid at the time of placing the order and do not have a predetermined validity, except in the case of promotions, when the validity of the offer is specifically indicated.
Despite exceptional efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in case the product price changes during order processing, the provider will allow the customer to withdraw from the purchase.
The sales contract between the provider and the customer is concluded at the moment when the provider confirms the order. From that moment on, all prices and other conditions are fixed and apply to both the provider and the customer. After placing the order, the user receives a notification by email that the order has been accepted or rejected.
3. PAYMENT METHOD, PAYMENT CONFIRMATION, AND INVOICE
Payment can be made by credit card, via direct bank transfer based on a proforma invoice, or cash on delivery. The payment deadline is 8 days after receipt of the proforma invoice. The payment deadline for services or products after ordering is no later than 30 days from the date of the order.
The original invoice will be provided in physical form, attached to the delivered physical product. In the case of personal pickup at the pickup location, the customer receives a printed invoice for the ordered product upon receipt of the goods.
The invoice itemizes all costs related to the purchase. The customer is obliged to check the accuracy of the invoice data before submitting the order. The customer is required to check the accuracy of the data on the invoice and to notify the provider of any errors no later than 8 working days. Claims regarding the correctness of issued invoices will not be considered later.
4. REFUND POLICY FOR ACCOMMODATIONS
The company does not provide refunds for accommodations that have already begun and were paid in advance.
In cases where the first day of a reserved and pre-paid accommodation has arrived, but guests have not yet checked in, the accommodation is considered to have begun and no refund is possible.
The no-refund policy also applies in cases of early termination of stay, regardless of the reason for termination.
We recommend that guests carefully review and confirm their travel plans before making a reservation.
The company reserves the right to consider exceptional circumstances that may affect this refund policy.
5. DELIVERY AND DELIVERY COSTS
The provider undertakes to process the order as soon as possible, but the exact time depends on the ordered product or service.
DELIVERY METHOD
Shipments are delivered by GLS, therefore the delivery terms and conditions apply: https://gls-group.eu/SI/sl/splosni-pogoji-poslovanja. In exceptional cases, the delivery of the product may be carried out by another delivery company. In this case, the customer will be notified of the change of carrier by phone or email. If you believe that the delivery person needs additional information to deliver the shipment, please use the "Order Notes" field in the delivery details.
POSTAGE FEE
Slovenia
Shipping costs 3.70 € including VAT, for all items, except for spirits and liqueurs in 700 ml bottles. For orders of 700 ml bottles, please send inquiries to info@herbal-adventures.com.
Europe*
International shipping for parcels up to 10 kg amounts to 30.00 € including VAT.
For international shipping costs for parcels over 10 kg or for delivery to specific countries, please send an inquiry to info@herbal-adventures.com.
*Delivery Area: Our company currently delivers products only within Europe. Delivery to other parts of the world is not possible at this time.
The ordered product or service can also be picked up personally at the address CVET GORA d.o.o., Zgornje Jezersko 124, 4206 Zgornje Jezersko, Slovenia. In the case of personal pickup, the provider will notify the customer by email when the goods are ready for pickup.
Orders from abroad are treated individually, and we reserve the right to refuse orders without explanation. Orders can be placed at info@herbal-adventures.com
6. RIGHT OF WITHDRAWAL
The customer (consumer within the meaning of the Consumer Protection Act) can inform the provider in writing within 14 days of receiving the goods that they are withdrawing from the order, without having to state a reason for their decision.
The withdrawal from the order should be sent to the address CVET GORA d.o.o., Zgornje Jezersko 124, 4206 Zgornje Jezersko, with the note "Online Sales," or by email to info@herbal-adventures.com.
In case of withdrawal from the order, the customer must return the received goods immediately or no later than 14 days after receiving them by mail to the above-mentioned seller's address.
The only cost borne by the customer in connection with the withdrawal from the contract is the cost of returning the goods (which, in the case of shipment, is charged according to the delivery service price list and depends on whether it is a shipment/package/cargo).
We do not accept shipments with cash on delivery. The refund of payments made will be made as soon as possible, but no later than within 14 days from the receipt of the returned goods by the provider. The received payment will be returned to the customer using the same payment method used.
The customer does not have the right to withdraw from the contract for contracts whose subject matter is an item made to the consumer's precise instructions, which has been tailored to their personal needs and which, due to its nature, is not suitable for return.
7. COMPLAINTS
Complaints will be considered if the provider has not complied with the agreement regarding the order (has not delivered the ordered product or has delivered it damaged, or the service has not been provided or has been provided contrary to the agreement, and repair is not possible). The provider undertakes to remedy the mentioned errors as soon as possible.
The provider reserves the right to reject the complaint in the following cases:
if no invoice is attached,
if the returned product is damaged,
if the user has extensively used the product or service until withdrawing from the contract.
8. WEBSITE SECURITY
The website with the store uses appropriate technological and organizational means to protect the transmission and storage of personal data, orders, and payments.
9. PERSONAL DATA PROTECTION
The provider undertakes to protect all user's private data in accordance with the provisions of the Personal Data Protection Act (ZVOP-2) and the General Data Protection Regulation (GDPR). All personal data of the website user is confidential and will not be disclosed to unauthorized persons under any circumstances.
Most pages in the online store can be visited without having to disclose personal data, such as name, address, and email address. However, some information is automatically obtained using cookies and web beacons ("pixel tags"), standard tools in the online industry. The use of cookies and web beacons enables the recognition of the individual IP address, the type of browser used by the website visitor, and the general activity of the visitor online.
For purchasing in our online store, the collection of some of your personal data is necessary. The data you provide will not be disclosed to third parties except for the purpose of validating the purchase and delivering the products. The provider takes all necessary measures to protect the confidentiality of personal data in accordance with ZVOP-2 and GDPR.
By purchasing on the website herbal-adventures.com, you expressly agree that your personal data provided when ordering (name, surname, address, email address, phone number) will be stored and used exclusively for the purpose of fulfilling the order, and your email address may be used for direct marketing of our identical or similar products or services that you have purchased in the online store. On your first visit, you can reject cookies, which load your data on the browser. By agreeing to use, you confirm that you have read the General Terms and Conditions of this website and consent to the collection and use of personal data.
10. DISCLAIMER
The provider is not responsible for the use of the website and any damage caused by the use of the website content. The provider makes every effort to ensure the timeliness and accuracy of the data published on its pages. However, the characteristics of the products, delivery times, or prices may change so quickly that the provider fails to correct the data on the website. In such a case, the provider will inform the customer about the changes and allow them to withdraw from the order or replace the ordered product.
Although the provider strives to provide accurate pictorial representations of the products for sale, all pictorial representations should be taken as symbolic and therefore do not guarantee the properties of the product.
11. LEGAL NOTICE
The website herbal-adventures.com is owned by the company CVET GORA d.o.o., Zgornje Jezersko 124, 4206 Zgornje Jezersko, which also operates the website. The contents published on the website are owned by the provider and may not be used without their explicit permission.
Sometimes we cannot guarantee the complete accuracy and reliability of all published data. We will take all warnings seriously and correct the published information immediately.
We do not accept responsibility for any consequences arising from the use of information published on this website or temporary malfunctioning of the website and thus the online store.
We reserve the right to change the content, errors in prices, and written text daily. By using the online store, the customer confirms that they accept the described conditions and agrees with them.
12. COMPLAINTS AND DISPUTES
Any disputes are resolved by mutual agreement. If no agreement is reached, the disputes are resolved in the competent court in Ljubljana.
The provider respects the applicable consumer protection legislation, contractual laws, and other regulations governing the provision of goods and services via the World Wide Web. The provider makes every effort to fulfill its obligation to establish an effective complaint handling system and to appoint a person with whom the customer can contact by phone or email in case of problems. A complaint can be submitted via email to info@herbal-adventures.com or by mail to CVET GORA d.o.o., Zgornje Jezersko 124, 4206 Zgornje Jezersko, or in person at the provider's address.
The provider will confirm receipt of the complaint within eight working days and inform the website user how long it will be processed and keep them informed of the progress of the process.
The provider is aware that an essential feature of a consumer dispute, at least concerning judicial resolution, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the provider strives to do its best to resolve any disputes amicably.
13. WEBSITE OPERATOR
The website operator of herbal-adventures.com is CVET GORA d.o.o., Zgornje Jezersko 124, 4206 Zgornje Jezersko.
IBAN SI56 2900 0005 1505 014 (Unicredit Banka Slovenija d.d.)
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